Free Shipping
Enjoy free standard shipping to our listed destinations. Address availability is confirmed at checkout. If your country isn’t listed, please email us before ordering.
Order Preparation
Thank you for giving us time to prepare your piece. Delivery estimates include standard preparation and shipping; personalized orders may need extra time. For a special date, contact swtimberera@gmail.com or our on-site Inbox before ordering.
Daily order cut-off for US orders:
| US time zone | Daylight time | Standard time |
|---|---|---|
| Eastern | 2:00 AM EDT | 1:00 AM EST |
| Central | 1:00 AM CDT | 12:00 AM CST |
| Mountain | 12:00 AM MDT | 11:00 PM MST* |
| Pacific | 11:00 PM PDT* | 10:00 PM PST* |
*Previous evening relative to the Eastern Time date. Use the time observed in your location. All entries represent the same daily cut-off: 06:00 UTC.
Orders after the cut-off count from the next processing day. Same-day dispatch is not guaranteed.
Delivery estimates by destination
Find your country’s window in our Estimated Delivery Times, or choose a region:
Delivery windows are estimates, not guaranteed arrival dates.
Track Your Order
We’ll email your tracking number after dispatch. Follow your parcel with 17TRACK. For tracking help, contact swtimberera@gmail.com or our on-site Inbox.
Delays or Delivery Questions
Customs, carrier schedules, holidays, weather, remote addresses and peak periods may cause delays. If tracking stalls or your order is late, contact swtimberera@gmail.com or our on-site Inbox with your order number. We’re here to help; your statutory rights remain unaffected.
Damaged or Incorrect Deliveries
If something arrives damaged, defective or incorrect, contact swtimberera@gmail.com or our on-site Inbox with your order number and photos if possible. See our Return & Exchange Policy for the 14-day request period and next steps.