14-Day Returns and Exchanges
For non-personalized items, you can request a return or exchange within 14 days of delivery, whether the item arrived damaged or undamaged. Email swtimberera@gmail.com with your order number and tell us whether you would like a return or an exchange. We will send you the next steps and return instructions. Please contact us before sending an item back.
Once we receive a returned item, we will process any applicable refund to your original payment method. Your bank or payment provider may need additional time to post it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at swtimberera@gmail.com. Include your order number and, if possible, photos of the issue so we can resolve it quickly. We will arrange an appropriate replacement, return, refund, or other remedy. This also applies to personalized items.
Personalized Items
Personalized or custom-made items are not eligible for a voluntary return or exchange because of a change of mind. If a personalized item arrives damaged, defective, or incorrect, please contact us so we can make it right. This does not limit any rights you have under applicable law.
Order Changes and Cancellations
You may request a change or cancellation within 12 hours of placing your order by emailing swtimberera@gmail.com. Once production, personalization, or shipping has begun, we may be unable to change or cancel it.
Statutory Rights
Any right to cancel, return, receive a refund, or obtain another remedy under applicable law remains in effect. This includes any applicable consumer withdrawal rights and rights relating to faulty goods.
Questions
Contact swtimberera@gmail.com for help with a return or exchange.