14-Day Returns and Refunds
Non-personalized items may be returned within 14 days of delivery, whether they arrive damaged or undamaged. If you prefer, you may request an exchange instead. Email swtimberera@gmail.com with your order number within 14 days of delivery and tell us your preference. We will send return instructions. Please contact us before sending an item back.
After we receive your returned item, we will process the refund to your original payment method. Your bank or payment provider may need additional time to post it.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number and, if possible, photos of the issue. We will arrange an appropriate replacement, return, refund, or other remedy. This also applies to personalized items.
Personalized Items
Personalized or custom-made items are not eligible for a voluntary return or exchange because of a change of mind. If a personalized item arrives damaged, defective, or incorrect, contact us so we can make it right. Applicable statutory rights remain in effect.
Questions
Email swtimberera@gmail.com for help. Our Return & Exchange Policy has more details about the 14-day process.